New! Claim Attachments Feature in Availity Starts in November

October 3, 2024 (updated Nov. 6, 2024)

Provider feedback from last year’s satisfaction survey is helping us to make Availity Essentials enhancements that are critical in the daily work of provider offices. The option to add claim attachments, the second of six enhancements for 2024, launches in November.

The ability to submit your claim attachments online through Availity provides several advantages:

No need to fax or mail attachments
Less need to call provider customer service
Time-saving administrative experience for your staff

Claim attachment criteria:

Premera supports the following file types: .pdf, .jpg, .jpeg, .png, .gif, .tif, .tiff, .txt, .csv, .doc, .docx, .xls, .xlsx, .ppt, .pptx and .html
The attachment file name can’t contain special characters except for “spaces” and “_” or “-“
The attachment size limit is 10 mb per attachment up to 50 mb.

Note: Attachments needed to process claims supported by our vendors (eviCore, Carelon, CERIS, etc.) need to be sent directly to the vendor.

Reminder: Only submit an attachment through Availity when Premera requests additional information to process your claim or a claim is denied for lack of information.

Here’s a screenshot of what it will look like in Availity:

Give us your feedback
We encourage you to use the PremeraLISTENS link to give us your feedback.

More upcoming 2024 Availity enhancements are scheduled for November, which include:

Claim status (see claim status from end-to-end and know if action is needed)
Claim corrections
Standard fee schedules
Deluxe remittance viewer

More information

Visit our Availity Updates page and stay tuned to Provider News for new Availity enhancement go-live dates.

Get Availity tips in recent issues of Provider News:

Finding PT Benefits, EOPs
Corrected Claims
Dental Predeterminations
Update Your Information
COB, Vision Visit Limits, Dental Contact Info
Shared Admin, BlueCard

Watch Availity quick training videos
Our new video series offers you quick and easy trainings that are just two minutes or less to watch. The videos feature useful screenshots so you can see exactly what to do within Availity tools as well as resources and useful tips. Here is our latest 2-minute video.
Check eligibility and benefits for BlueCard, Shared Admin