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Engaging with Frequent Emergency Room Visitors

May 2, 2024

Throughout 2024, the Premera Member Engagement Team will send informational mailings to high emergency room (ER) users to ensure they’re aware of non-emergent care options available to them on short notice.

Topics covered in the mailer include:

  • Alternatives to ER visits for non-emergent services like the 24-Hour Nurse Line, telehealth services, and urgent care facilities.
  • Cost of these alternatives per the member’s specific plan.
  • Reminders of conditions, symptoms, and situations considered “emergent.”

For questions about this activity, please contact