Alternatives to the Emergency Department

Throughout 2024, the Member Engagement team is sending information to members who frequently use emergency department (ED) services. The correspondence informs these members about their appropriate care options. Here are the topics covered in the mailer:

• Alternatives to ED visits for non-emergent services like 24-hour NurseLine, telehealth services, and urgent care facilities
• Cost of these alternatives per the member’s specific plan
• Reminders of what’s considered “emergent”

For questions about this activity, please contact MemberEngagement@Premera.com.